Refund Policy


7.1       You have a legal right to cancel a Contract made with us during the period set out below in clause 7.3.  This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Garment, you can notify us of your decision to cancel the Contract and receive a refund.  Advice about your legal right to cancel the Contract is available from your local Citizens Advice Bureau or Trading Standards Office.  Please note that this right does not apply to any personalised or bespoke products.  In this regard we refer you to clause 7.2 below.

7.2       The cancellation right referred to in clause 7.1 does not apply in the case of:

a)    any made to measure Garment;

b)    any custom made Garment;

c)    any Garment made to your specification;

d)    any Garment which is personalised with any badge, crest, name, logo, or wording.

7.3       Your legal right to cancel a contract under clause 7.1 starts from the date of Despatch Confirmation, which is when the Contract between us is formed.  If the Garments have already been delivered to you, you have a period of 7 working days in which you may cancel, starting from the day after the day you received the Garments.  Working days means that Saturdays, Sundays, or Bank Holdings are not including in this period.

7.4       In order to cancel a Contract, please contact us in writing or email. Sending a letter by First Class post to Tailored Branding Ltd, Unit 20 Wolseley Court, Staffordshire Technology Park, Stafford ST18 0GA.  When sending the notice of cancellation you must ensure that you quote any reference that has been given to you in the email confirmation.  You may wish to keep a copy of your cancellation notification for your own records.  If you send us your cancellation notice by email or by post then your cancellation is effective from the date that you sent us the email or posted the letter to us.

7.5       You will receive a full refund of the price you paid for the Garment you paid us for. This does not include any additional services such as delivery costs or express service charges. We will refund the process to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 7.4.  If you return Garments to us because they are faulty or mis-described, please see clause 7.6.

7.6       If you have returned any Garment to us under this clause 7 because they are faulty or mis-described, we will replace the item or refund the price of the defective garment in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the Garment to us. You have a period of 7 days in which any issues must be brought to our attention, starting from the day after the day you received the Garments.

7.7       Any refund given to you will be made via the method used by you to pay us.

7.8       If the Garments were delivered to you then:

a)    you must return the Garments to us as soon as reasonably practicable;

b)    unless the Garments are faulty or not as described (in this case, see clause 7.6) then you will be responsible for the costs of returning the Garments to us;

c)    you have a legal obligation to keep the Garments in your possession and to take reasonable care of the Garments whilst they are in your possession.  We therefore recommend that you take care when opening any packaging and viewing or trying on any Garment.  You may wish to re-use the packaging if you decide to cancel your Contract.

7.9     If you are a consumer, you will always have legal rights in relation to Garments that are faulty or not as described.  These legal rights are not affected by the returns policy in this clause 8 or these Terms.  Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office.