Your Happiness Guarantee
Every product you order at HS Clothing is an individual item, manufactured by hand for you. That’s what distinguishes us from other retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. This is why we want to make sure you’re 100% content with your order. And if you should not be completely happy for any reason, just make use of our
30-day return guarantee
Simply return your product within 30 days of receipt. Whether it doesn’t fit you, suit you or it’s not what you expected – just send it back. You can choose from the following options:
- Exchange for a new product
- Exchange for a voucher to be redeemed towards your next order
- Refund of your product cost as long as the product was not customised specifically for you
Before you send the product back, please contact our friendly Service Team and provide your Order ID.
This is how you can avoid returns
1. Receive a sample before placing a volume order
When planning an order for you and your team, you may be unsure about what sizes, styles and colours to order. Please order plain products without prints first, as we can take these back without a problem. If you order e.g. one T-shirt with print to test the print quality, we will accept the return and give you a voucher or a new product. This way, you’ll help protect the environment and save resources.
2. Read the order confirmation email straight away
Maybe you feel like changing the text or design. If this is the case, please follow the link in the confirmation email and cancel the order immediately before it goes to print. You can then go back to your order, change it and place it again.
3. Order early
We’re quite fast, but we can make no guarantees. This may be due to reasons relating to design issues, product stock and delivery times. In case your order doesn’t arrive in time for a birthday, wedding anniversary or the farewell party of your colleague, this does unfortunately not constitute a reason for a return.
You’ll find all the information you need including cancellation rights and our complete return policy in our T&Cs.